Discreet Delivery & Returns

Shipping policy

ALWAYS DISCREET DELIVERY 

Our delivery is always discreet in plain brown boxes without any branding or content description, so only you will know what’s inside.  

A tracking number will be provided when your package leaves our warehouse, so you’ll know exactly where your order is. 

Please note: We currently only deliver to addresses within the UK mainland. 

*** 

We take your discretion very seriously, so please rest assured that delivery is always discreet, regardless if the shipping destination is your home, office or any other UK Mainland address. 

DISCREET PLAIN BROWN BOXES GUARANTEED 

We deliver all of our products in plain, boring brown boxes, without branding or a description of the contents, so only you will know or get excited about what is inside. Only the carrier label will be displayed on the outside so your package is delivered to you!  

Furthermore, our products are packed very carefully so they will not shake inside the parcel boxes. Batteries provided are shielded, so there’s no risk that toys will start running while unpacked.

Just so you know, we currently only deliver to addresses within UK Mainland. 

ORDER VALUE 

TYPE 

WHEN? 

HOW MUCH? 

Under £30

Standard 

2-5 Days 

£3.99 

£30 or over

Standard 

2-5 Days 

FREE 

Any Express 1 Day  £4.99

** Postcode exclusions apply: FK20, G83, GY10, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV1, IV12, IV13, IV15, IV16, IV2, IV20, IV21, IV22, IV,23, IV24, IV25, IV26, IV27, IV28, IV3, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV 46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV63, IV7, KA15, KA27, KA28, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, PA20, PA23, PA24, PA25, PA29, PA31, PA34, PA36, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH19, PH20, PH21, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, ZE1, ZE2, ZE3. 

* Orders placed after 3pm GMT will be dispatched next business day.  Some remote areas may have reduced delivery days and take longer to arrive. 

We will also provide you with a tracking number once your order has left our warehouse. This way you will know it is on its way and will be able to track its progress. 

1) Who can I contact if I have a question about a delivery? 

You can contact our Customer Service centre via the Finish.co.uk store https://shop.finish.co.uk/account/login or by emailing  help@cs.finish.co.uk.

 

2) How does the Standard delivery work?  

If you place your order before 3pm, your order should arrive in 2-5 days.  Some remote areas and islands may have reduced delivery days and take longer to arrive. 

3) What happens if I am out when delivery is attempted? 

You don't need to do anything 

Our courier company (Evri) will try to deliver again, normally on the following day, or they will let you know if they need more information to complete the delivery. 

Evri will send a notification with a 2-hour delivery window as soon as your parcel is out for delivery again. 

https://www.evri.com/help-and-support/help-centre/#/.

 

4) Which Payment types do you accept?  

We accept the following Payment Methods:  

  • Mastercard 
  • Visa 
  • Visa Debit 
  • Visa Electron 
  • Maestro 
  • PayPal (including PayPal Pay in 3) 

PayPal Pay in 3 may be offered for some one time purchases. PayPal Pay in 3 is not available on Subscribe & Save orders. PayPal Pay in 3 is an interest-free loan that lets you split your basket into 3 payments, with the first due at time of purchase and subsequent payments due every month on the same date. Please note that PayPal Pay in 3 is a form of credit, so carefully consider whether you can afford the repayments and possible impact to your credit score. For full details, visit  https://www.paypal.co.uk/payin3.

 

SUBSCRIPTION SERVICE

1. Some of the products that we sell through our website can be purchased on a subscription basis (‘Subscription Service’). You can use our Subscription Service to receive repeat orders of products where this option is available on the website.

2. Our Subscription Service is available for customers located in mainland UK only.

3. The Subscription Service should not be used by business customers to purchase products for resale. We may suspend or cancel your subscription if we reasonably believe that you are reselling products that you purchase through the Subscription Service.

How to use our Subscription Service

4. You will need a customer account to use the Subscription Service. If you do not already have an account, you can sign up for one here.

5. To use our Subscription Service, simply choose the product that you would like to order and select the subscription option. You will be asked to confirm how often you would like the products to be delivered, your payment details and your delivery address before check-out.

6. We will send you e-mail confirmation of your subscription after you have checked out. We will also e-mail you to notify you of each upcoming order (“Upcoming Order E-mail”) and to confirm when each order has been dispatched (“Dispatch E-mail”). You should review these e-mails carefully to check that your subscription is correct and contact us immediately if there are any errors.

Changing or cancelling your subscription

7. You can change, pause or cancel your subscription at any time by visiting the ‘Manage Your Subscription’ page. Any change, pause or cancellation of your subscription will apply from the next order for which we have not already sent you a Dispatch E-mail. If you change, pause or cancel your subscription, you will still be charged for any orders that have been dispatched and confirmed in our Dispatch E-mail.

8. We reserve the right to pause or cancel your subscription at any time. If we pause or cancel your subscription, we shall notify you by e-mail and will only charge you for products that have already been dispatched.

Payment for our Subscription Service

9. Payment for your first order will be charged when you first sign up to the Subscription Service. Each subsequent order will be charged when your products are dispatched. By signing up to our Subscription Service, you authorise us to charge you for each order until your subscription is cancelled.

10. The price for each order will be that stated on our website at the time your first order is processed and will be confirmed in the Upcoming Order E-Mail. Unless otherwise stated, promotions, discounts, gift cards and offers (such as ‘buy one get one free’) will not apply to products ordered through our Subscription Service.

11. If your subscription ends or is cancelled for any reason, you will be liable to pay for all orders that have been dispatched, as confirmed by a Dispatch E-mail.

12. If we are unable to collect payment from you using the payment details that you have provided, your subscription will be automatically paused. We shall inform you by e-mail if we are unable to collect payment from you. Your subscription will be paused until we are able to collect payment.