Terms & Conditions Of Sale

Promotional T&Cs and Terms of Use

Contest: Tag your friend or partner with @Durex on the Durex Instagram giveaway post to win a hotel getaway voucher worth £500 or a £25 gift voucher to use at Durex.co.uk. Open to UK residents 18 years and over. Promotional Period: 3rd August 2021 09:00 AM to 18th August 2021 08:00 PM. One winner will be selected at random to win a hotel getaway voucher worth £500, and five winners will be selected at random to win a £25 gift voucher to use on durex.co.uk. For full T&Cs and Privacy Policy, see www.durex.co.uk/pages/pre-livestream

Use discount code NATIONALGIRLFRIENDDAY to get 30% OFF when you spend £25 or more. Offer valid until 03.08.2021 at 11.59 GMT. Offer applies to purchases on durex.co.uk only. The code is limited to one use per customer. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See full Terms & Conditions at durex.co.uk.

*Use discount code BIGTREAT20 to get 20% OFF your orders. Offer valid until 31.12.2021 at 11:59PM GMT. No minimum spend. Offer applies to purchases on durex.co.uk only. The code is limited to one use per customer. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See full Terms & Conditions at durex.co.uk.

* Enjoy 30% off Bundles until 26.07.2021 at 9:00AM GMT. Offer applies to purchases on durex.co.uk only, whilst stocks last. Exclusions include individual products (condoms, lubes, toys) that are not part of a bundle. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Delivery charges may apply. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full T&Cs.

* Enjoy 10% off all products with a £15 minimum spend with code ENGLAND10 until 31.07.2021 at 11.59pm GMT. Offer applies to purchases on durex.co.uk only, whilst stocks last. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Delivery charges may apply. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full T&Cs.

* Enjoy 10% off all products with a £15 minimum spend with code ITALY10 until 31.07.2021 at 11.59pm GMT. Offer applies to purchases on durex.co.uk only, whilst stocks last. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Delivery charges may apply. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full T&Cs.

* Enjoy up to 50% off sitewide until the 28.06.2021 at 9:30AM GMT. No minimum spend. Offer applies to purchases on durex.co.uk only. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms and Conditions.

* Use code PRIMAL10 to get an extra 10% off your order in addition to the sale. Offer valid until 25.06.2021 11:59 GMT and is available for email subscribers only and limited to one use per customer. No minimum spend. Offer applies to purchases on durex.co.uk only. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms and Conditions.

* Get £15 OFF your orders when you spend £30 or more with code PRIMAL15. Offer valid until 21.06.2021 09.30AM GMT. Offer applies to purchases on durex.co.uk only. The code is limited to one use per customer. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See durex.co.uk for full Terms & Conditions 

* Get £15 OFF your orders when you spend £30 or more with Code PRIMAL15OFF. Offer valid until 21.06.2021 09.30AM GMT. Offer applies to purchases on durex.co.uk only. The code is limited to one use per customer. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See durex.co.uk for full Terms & Conditions 

*Spend £35 or more and get a FREE pack of Durex Thin Feel Ultra Thin 12s condoms. Offer valid until 14.06.2021. The promotion will only be applied on orders of £35 or more on durex.co.uk. Will automatically be added at checkout, whilst stock last. Free gift promotion cannot be redeemed in conjunction with other money-off vouchers or discount codes or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms & Conditions

*Use discount code BANKHOLIDAY30 to get 30% OFF your orders over £25 or more. Offer valid until 02.06.2021 09.30AM GMT. Offer applies to purchases on durex.co.uk only. The code is limited to one use per customer. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See full Terms & Conditions at durex.co.uk.

Enjoy 30% off bundles and 20% off Singles until 04.05.2021 at 9:00AM GMT. No minimum spend. Offer applies to purchases on durex.co.uk only, while stock last. Delivery charges may apply. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms & Conditions

Influencer Partnership Offer (VENUS): Use discount code VENUSLIVE30 to get 30% OFF your orders of £20 or more. Offer valid from 21.04.2021 at 5:00PM GMT until 30.04.2021 at 9:30AM GMT. Anyone that makes a purchase using the promo code off the live stream event during the period the code is valid will also receive a free gift with purchase. User will receive Durex Intense Ribbed & Dotted Condoms 6 Pack as the free gift. The free gift is automatically added at checkout. Offer applies to purchases on durex.co.uk only. The code is limited to one use per customer. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. We reserve the right to amend or withdraw this offer where we consider it necessary and reasonable to do so. Free discreet shipping in UK with all orders. Over 18s only. See below for full Terms & Conditions.

*Enjoy 10% off the Natural’s Range with code NATURALS10 until 31.12.2021 at 11:59PM GTM. No minimum spend. Offer applies to purchases on durex.co.uk only, while stock last. The code is limited to one use per customer. Delivery charges may apply. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms & Conditions.

*Enjoy 40% off with code BLOG40 until 31.12.2021 at 11:59PM GTM. £25 minimum spend. Offer applies to purchases on durex.co.uk only, while stock last. The code is limited to one use per customer. Delivery charges may apply. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms & Conditions

*Enjoy 10% off the Natural’s Range with code NATURALS10 until 31.12.2021 at 11:59PM GTM. No minimum spend. Offer applies to purchases on durex.co.uk only, while stock last. The code is limited to one use per customer. Delivery charges may apply. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms & Conditions

*Enjoy 30% off bundles with code EASTER30 until 12.04.2021 at 9:30AM GTM. No minimum spend. Offer applies to purchases on durex.co.uk only, while stock last. The code is limited to one use per customer. Delivery charges may apply. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms & Conditions

*Use discount code STPADDY to get 20% OFF on all condoms. Offer valid until 18.03.2021 09.30 AM GMT. No minimum spend. Offer applies to purchases on durex.co.uk only. The code is limited to one use per customer. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms & Conditions

*Spend £35 or more and pick a free Naturals Lube OR Naturals Condom (12 pack). Offer valid until 05.04.2021. The promotion will only be applied on orders of £35 or more on durex.co.uk. User can pick one from Durex Naturals Intimate Gel Pure 100ml, Durex Naturals Intimate Gel Extra Sensitive 100ml, Durex Naturals Intimate Gel Moisture 100ml OR Durex Naturals Condom 12 Pack. The chosen lube or condom pack will automatically be added at checkout, whilst stock last. Free gift promotion cannot be redeemed in conjunction with other money-off vouchers or discount codes or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms & Condition

VALENTINE'S DAY OFFER: Use discount code DUREX365 to get £15 OFF your orders over £30 or more. Offer valid until 22.02.2021 09.30AM GMT. Offer applies to purchases on durex.co.uk only. The code is limited to one use per customer. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms & Conditions

Influencer Partnership Offer (VENUS): Use discount code VENUS15 to get £15 OFF your orders over £30 or more. Offer valid until 22.02.2021 at 9:00AM GMT. Offer applies to purchases on durex.co.uk only. The code is limited to one use per customer. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms & Conditions

Influencer Partnership Offer (MOLLIE):Use discount code MOLLIE15 to get £15 OFF your orders over £30 or more. Offer valid until 22.02.2021 at 9:00AM GMT. Offer applies to purchases on durex.co.uk only. The code is limited to one use per customer. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms & Conditions

Influencer Partnership Offer (MELANIE):Use discount code MELANIE15 to get £15 OFF your orders over £30 or more. Offer valid until 22.02.2021 at 9:00AM GMT. Offer applies to purchases on durex.co.uk only. The code is limited to one use per customer. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms & Conditions

Spend £35 or more and pick a free Naturals lube. Offer valid until 03.02.2021. The promotion will only be applied on orders of £35 or more on durex.co.uk. User can pick one from Durex Naturals Intimate Gel Pure 100ml, Durex Naturals Intimate Gel Extra Sensitive 100ml or Durex Naturals Intimate Gel Moisture 100ml. The chosen lube will automatically be added at checkout, whilst stock last. Free gift promotion cannot be redeemed in conjunction with other money-off vouchers or discount codes or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms & Conditions

Use discount code WFH to get 35% OFF your orders over £25 or more. Offer valid until 28.02.2021 09.30AM GMT. Offer applies to purchases on durex.co.uk only. The code is limited to one use per customer. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms & Conditions

WINTER SALE: Enjoy up to 30% off selected products until 18.01.2021 at 9:30AM GMT. The maximum discount on ALL Bundles is 30% off, while for Single items this is up to 20% off the following products: Durex Fun Explosion Drawer Variety Pack of 40, Durex Condoms Surprise Me Drawer Variety Pack for Incredible Surprising Sensations – Pack of 40, Durex Fun Explosion Drawer Variety Pack of 40, Durex Condoms Surprise Me Drawer Variety Pack for Incredible Surprising Sensations – Pack of 40, Durex Extra Safe Condoms 12 Pack, Durex Extra Safe Condoms 20 Pack Durex Extra Safe Condoms 30 Pack, Durex Intimate Feel Thin Condoms 12 Pack, Durex Invisible Extra Lubricated 12 Pack, Durex Invisible Extra Sensitive Condoms 12 Pack, Durex Invisible Extra Sensitive Condoms 6 Pack, Durex Latex Free Condoms 12 Pack, Durex Real Feel Condoms 12 Pack, Durex Real Feel Condoms 18 Pack, Durex Strawberry Condoms 12 Pack, Durex Surprise Me Condoms - 40 Pack, Durex Thin Feel Close Fit 12s, Durex Thin Feel Condoms 12 Pack, Durex Thin Feel Condoms 20 Pack, Durex Thin Feel Condoms 30 Pack, Durex Thin Feel Ultra Thin 12s, Pleasure Me Ribbed & Dotted Condoms 20 Pack, Durex Cheeky Cherry Flavoured Lube 100ml, Durex Real Feel Silicone Based Lube, Durex Feel Pleasure Gel 250ml, Durex Play Perfect Glide Silicone Based Gel Lube, Durex Naturals Intimate Gel Extra Sensitive 100ml, Durex Naturals Intimate Gel Moisture 100ml, Durex Naturals Intimate Gel Pure 100ml, Durex Intense Delight Bullet Vibrator Sex Toy, Durex Play Little Devil Vibrating Cock Ring Sex Toy. No minimum spend. Offer applies to purchases on durex.co.uk only. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms and Conditions.

HOLIDAY GIFT WITH PURCHASE: Spend between £35 and £49.99 to receive the Durex Intense Orgasmic Gel for free. Spend £50 and above to receive the Durex Intense Orgasmic Gel and the Durex Play Little Devil Vibrating Cock Ring Sex Toy for free. Free gifts automatically added in the cart at checkout. Offer applies to purchases on durex.co.uk only, while stock lasts and ends on 11.01.2021 09:30AM GMT. Not valid in conjunction with any money-off voucher, discount code or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms and Conditions.

CYBER WEEK: Use discount code CM20 for 20% off sitewide. Offer valid until 07.12.2019 09:30 am GMT. Offer applies to purchases on durex.co.uk only. The code is limited to one use per customer. Delivery charges may apply. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full terms and conditions.

CYBER WEEK Chris Taylor x Durex : Pick two items and get the cheapest one for free automatically at checkout when you use discount code CHRISTAY. The offer applies to purchases on durex.co.uk only. The offer is valid from 30.11.2020 9:30 AM until 07.12.2020 09:30AM GMT. Delivery charges may apply. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See durex.co.uk for full Terms & Conditions.

POST-BLACK FRIDAY: Use discount code INTENSE30 for 30% off sitewide. Offer valid until 14.12.2019 10:00 AM GMT. The offer is valid for NEW Durex email subscribers and applies to purchases on durex.co.uk only. The code is limited to one use per customer. Delivery charges may apply. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms and Conditions.

PRE-BLACK FRIDAY: Use discount code INTENSE30 for 30% off sitewide. Offer valid until 20.11.2019 4:00 pm GMT. The offer is valid for NEW Durex email subscribers and applies to purchases on durex.co.uk only. The code is limited to one use per customer. Delivery charges may apply. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms and Conditions.

PRE-BLACK FRIDAY: Use discount code INTENSEBF for 30% off sitewide. Offer valid until 26.11.2019 4:00 pm GMT. The offer is valid for email subscribers and applies to purchases on durex.co.uk only. The code is limited to one use per customer. Delivery charges may apply. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms and Conditions.

PRE-BLACK FRIDAY: Use discount code TIK30 for 30% off sitewide. Offer valid until 26.11.2019 4:00 pm GMT. The offer is valid for NEW Durex email subscribers acquired from Tik Tok and applies to purchases on durex.co.uk only. The code is limited to one use per customer. Delivery charges may apply. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms and Conditions.

PRE-BLACK FRIDAY: Use discount code SNAP30 for 30% off sitewide. Offer valid until 26.11.2019 4:00 pm GMT. The offer is valid for NEW Durex email subscribers coming from Snapchat and applies to purchases on durex.co.uk only. The code is limited to one use per customer. Delivery charges may apply. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms and Conditions.

BLACK FRIDAY: Buy one item and get a second same item for free. Bundles & Pleasure sets are excluded. Maximum of 3 free items in one order. The second item is automatically added at checkout. The offer applies to purchases on durex.co.uk only. The offer is valid from 26.11.2020 4:00 PM until 30.11.2020 09:30AM GMT. Delivery charges may apply. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See durex.co.uk for full Terms & Conditions.

Use discount code NATURALS20 for 20% off sitewide. This excludes 3 packs of condoms. Offer valid until 28.02.2021 4:00 pm GMT. The offer applies to purchases on durex.co.uk only. The code is limited to one use per customer. Delivery charges may apply. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms and Conditions.

Use discount code THINFEEL20 for 20% off sitewide. This excludes 3 packs of condoms. Offer valid until 28.02.2021 4:00 pm GMT. The offer applies to purchases on durex.co.uk only. The code is limited to one use per customer. Delivery charges may apply. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms and Conditions.

Use the discount code STUDENT25 to get 25% off sitewide. Minimum spend £25. Offer valid until the 31.12.2020 11:59 PM GMT.  Offer applies to purchases on durex.co.uk only. Limited to one use per customer. Not valid in conjunction with any money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full terms & conditions.

Use discount code FREEDELIVERY for free standard delivery, when you spend £5 or more on durex.co.uk. Offer valid until 31.12.2020 11:59pm GMT. Offer only applies to purchases on durex.co.uk. Limited to one use per customer. Not valid in conjunction with any other money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full terms and conditions.

Use discount code DELIVERFREE for free standard delivery, when you spend £5 or more on durex.co.uk. Offer valid until 31.12.2020 11:59pm GMT. Offer only applies to purchases on durex.co.uk. Limited to one use per customer. Not valid in conjunction with any other money-off voucher or discount code, or on prior purchases. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full terms and conditions.

Use WELCOME10 discount code valid until 31.12.2021 11:59pm GMT. Offer for 10% off applies to orders on durex.co.uk only. Code is valid for new email subscribers only and limited to one use per customer. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms and Conditions.

Use WELCOME15 discount code valid until 31.12.2021 11:59pm GMT. Offer for 15% off applies to orders on durex.co.uk only. Code is valid for new email subscribers only and limited to one use per customer. Not valid in conjunction with any other voucher or discount code. Offer may be withdrawn or varied where we consider it necessary and reasonable to do so. Over 18s only. See below for full Terms and Conditions.

 

PLEASE READ THESE TERMS CAREFULLY BEFORE PURCHASING ANY PRODUCTS ON THE WEBSITE

Terms and Conditions of sale 

These terms and conditions (the “Terms”) govern the sale of products by Universal Meridian Ecommerce Limited a company registered in England and Wales under registration number 12306116 and our registered address is 11 – 12 St. James's Square, London, SW1Y 4LB, United Kingdom (“Meridian”) to you (“you”/”your”) on this website (the “Website”).

We offer a wide range of products, and sometimes additional terms may apply to specific portions or features of the Website, including , promotions or other similar features, all of which terms are made a part of these Terms by this reference. We will direct you to the additional terms and conditions at the time that you interact with us and/or the brands for sale on this Website in relation to the relevant product or feature. Please read such additional applicable terms and conditions carefully.

1. INFORMATION ABOUT US

We are Universal Meridian Ecommerce Limited a company registered in England and Wales under registration number 12306116 and our registered address is 11 – 12 St. James's Square, London, SW1Y 4LB, United Kingdom.  We are authorised to sell the products on this Website by RB UK Commercial Limited, a company registered in England under registration number 08784077 (“RB”)   

2. Questions or Complaints
2.1 If you have any questions, complaints or comments on these Terms and Conditions of Sale or your orders for the products, please contact us here. If you have any questions, complaints or comments on the products please contact RB utilising the contact detail provided on the relevant product packaging

3. Applicability
3.1 These Terms apply to any contract entered into by us and you and to all offers, sales and purchases of products which are sold through the Website.

4. Our products
4.1 Products may vary slightly from their pictures. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. The product sent to you product may vary slightly from those images.
4.2 The packaging of the product may vary from that shown in images on our Website.
4.3 We may change the product:
4.3.1 to reflect changes in relevant laws and regulatory requirements; and
4.3.2 to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product

5. The ordering process and order confirmations
5.1 If you place an order for a product on our Website by following the steps set out on our Website, this order will constitute an offer by you to us to purchase the relevant product(s). All orders are subject to availability and to acceptance by us. The contract for purchase of the relevant product(s) is only entered into when we send you an email confirming acceptance of your offer or displays to you a confirmation screen confirming acceptance of your offer and payment has been received by Meridian.
5.2 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
5.3 We reserve the right not to accept and/or to cancel an order for any reasonable reason including, but not limited to, where:
5.3.1 we have not been able to obtain authorisation for payment;
5.3.2 the product is out of stock;
5.3.3 we have identified an error in the price or description of the product;
5.3.4 we are unable to meet a delivery deadline you have specified;
5.3.5 the information you have provided in respect of your order is corrupted, unsupported technically or inadequate for any reason;
5.3.6 your order breaches any of these Terms; or
5.3.7 we have reasonable grounds to believe your order is fraudulent.
5.4 If we cannot accept or cancel your order, we will contact you to explain this and any sums paid will be refunded in accordance with these Terms.

6. Delivery OR Collection
6.1 The costs of delivery will be as displayed to you on our Website. These will be made available prior to you finalising your order and may depend on different options you have chosen for delivery.
6.2 During the order process you may be able to choose a delivery method and timeframe. If not specified we will deliver them to you as soon as reasonably possible. We will do our best to keep you updated and ensure you can track your delivery’s progress and latest estimated delivery date. If you have any questions about delivery of your order, please contact us here
6.3 The Website is solely for the promotion and sale of our products in the UK (including Northern Ireland and Channel Islands). Unfortunately, we do not accept orders from addresses outside the UK.
6.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to receive a refund for any products that have been paid for but not received.
6.5 If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may cancel your order and you may have to compensate us and/or our selling agent for the costs we will have incurred as a result.
6.6 We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7. Prices and payment
7.1 The price due and payable by you for the products you are intending to purchase shall be as stated on this Website at the time you place your order except in the case of obvious or manifest error. Prices may change at any time but price changes will not affect confirmed and accepted orders placed prior to the date of any such change. If the price of a product is obviously wrong, we will not be obliged to provide the relevant product to you at that price and will give you the option of confirming your order at the correct price or cancelling your order, in which case we will refund any incorrect payments collected in respect of such order in accordance with these Terms.
7.2 Prices shown on the Website are inclusive of VAT at the applicable rate.
7.3 When making your payment, it is imperative that you provide the information that the Website specifies is required. Your bank or credit card will be debited immediately upon placing your order. During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours and/or you have authority to use it. All fields indicated as compulsory must be completed. We do not sell products for purchase by children.
7.4 If you think an invoice is wrong please contact us here promptly to let us know You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

8. When the Products become your responsibility
8,1 A product will be your responsibility from the time we deliver the product to the address you gave us.. Ownership of, or title to the products shall not pass to you until we have received payment in full.

9. Changes, Cancellation, returns and refunds
9.1 If you wish to make a change to your order please contact us here as soon as possible We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price, timing or anything else which would be necessary as a result of your requested change and we will ask you to confirm whether you wish to go ahead with the change.
9.2 If you have received a faulty product, please contact us here as soon as possible. If you wish to exercise your legal rights to reject products within 14 days, please contact us here . We will pay the costs of postage or collection if you are eligible to reject the relevant products in its original packaging. Please see section 12 below If you are a business: Your rights in respect of termination and defective products for more details on your rights in respect of defective products.
9.3 If you are eligible for a refund, we will reimburse the price paid for the relevant product onto the credit or debit card that it was paid with Alternatively, we may offer at our sole discretion to send a replacement of the relevant product free of charge subject to these terms and conditions. Please contact us here to discuss.
9.4 Refunds cannot be given if the fault is a result of your own actions such as product misuse, misspelling instructions, or if you are otherwise responsible for the fault.

10. Your rights in respect of Termination and defective products
10.1 If you are a business customer we warrant that on delivery and for the period up to an including the final day of expiry of the “Expiry Date” date as marked on the Goods, the Goods shall comply fully with all UK legislation relating to the manufacture and supply of such Goods as in force at the date of Your Order (Subject to section 3, if:
10.1.1 you give us notice in writing [during the warranty period] within seven (7) days of discovery or for latent defects within a reasonable time of discovery that a product does not comply with the warranty set out in section 1;
10.1.2 we are given a reasonable opportunity of examining that product; and
10.1.3 you return that product to us at our cost,
we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.
10.2 We will not be liable for a product's failure to comply with the warranty in section 1 if:
10.2.1 you make any further use of such product after giving a notice in accordance with section 12.2.1;
10.2.2 the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
10.2.3 the defect arises as a result of us following any drawing, design or specification supplied by you;
10.2.4 you alter or repair the product without our written consent; or
10.2.5 the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
10.3 Except as provided in this section 12, we shall have no liability to you in respect of a product's failure to comply with the warranty set out in section 12.1.
10.4 These terms shall apply to any repaired or replacement products supplied by us under section 12.2.

11. Other Important Terms

  • Please ensure that you have read and understood these documents as this means that by accepting these Terms you accept the terms of the below documents as well: [website access terms and conditions;
  • Privacy Policy
  • Cookies Policy

12. How we may use your personal information
12.1 We are committed to protecting your privacy and only uses any personal data that we collect from you, or that you provide to us, in accordance with applicable data protection laws and regulations.

  • Please read: Meridian’s Privacy Notice and their Cookie Policy and
  • RB Privacy Notice and our Cookie Policy available to understand our practices in relation to personal data.

13. Our LIABILITY

13.1 If you are a consumer, the following will apply:
13.1.1 You have certain legal rights, including that we and/or our selling agent will provide products of a satisfactory quality. You have certain legal remedies if we and/or our selling agent breach any of these rights. Nothing in these Terms is intended to affect these legal rights or other rights to which you may also be entitled. Please see section 10 above [If you are a consumer: Your rights in respect of defective products for a summary of your rights in respect of defective products. For more information about your legal rights in the UK contact your local Citizens Advice Service, visit the Citizens Advice website (www.adviceguide.org.uk) or call 03454 04 05 06 or contact the Trading Standards Service.
13.1.2 Neither we / our selling agent will be responsible for losses and damage that you might suffer which are:
(a) not caused by us or our selling agent breach of these Terms;
(b) a side effect of the main loss or damage and which are not reasonably foreseeable by you and us or our selling agent when place the order on the Website;
(c) a result of our failure to provide the Website (or any part of it) or withdrawal of products from the Website or a result of our / our selling agent’s refusal to accept an order for any reason;
(d) a result of your user name and password being used by someone else or any unauthorised access to your personal information (unless this is due to our or our selling agent negligence);
(e) caused by a distributed denial-of-service attack, virus or other technologically harmful material that may affect your computer equipment, programs, data or other material due to your use of the Website (including your downloading any content from the Website or any website linked to it); or
(f) caused by failure to meet any of our or our selling agent’s obligations where we or our selling agent are prevented from doing so by events beyond our control (including, but not limited to, fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God).
13.2 If you are a business, The following will apply:
13.2.1 To the extent possible under applicable law and except to the extent expressly stated otherwise in these Terms, we exclude all implied conditions, warranties, representations or other terms that may apply to these Terms (including but not limited to terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982).
13.2.2 Subject to section 15.3:
(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit (whether direct or indirect), or any indirect or consequential loss arising under or in connection with any contract between us; and
(b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you under such contract.
13.3 Notwithstanding anything to the contrary, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.

14. General
14.1 These Terms contain the entire agreement between you and us with respect to the use of the Website and no representation, statement or inducement (whether oral or written) not contained in these Terms (as updated from time to time) shall be binding on either you or us.
14.2 If any provision of these Terms is found by a court or a regulator to be illegal, void, invalid or unenforceable the other provisions shall continue to apply and such provision shall be replaced by another provision which, being valid in all respects, shall have an effect as close as possible to that of the replaced provision.
14.3 These Terms are not intended to give rights to anyone except you and us (including any of our affiliates). Except for RB that shall have the right to enforce these Terms, none of these Terms will be enforceable by any other third party including (if you are domiciled in the UK) any enforcement through the Contracts (Rights of Third Parties) Act 1999.
14.4 We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 30 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
14.5 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaching these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

15. GOVERNING LAW AND JURISDICTION
15.1 In the event of any dispute between you and us arising out of or in connection with these Terms, the laws of England and Wales will apply.
15.2 If you are a consumer and if you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you are a consumer and if you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
15.3 If you are a consumer and if you live in England or if you are a business, the English courts shall have exclusive jurisdiction to settle any disputes (including non-contractual disputes or claims) that may arise out of or in connection with these Terms.

These Terms were last updated on  5th of October 2020