Product Recall

Product Recall Hero Image

On 30/07/2018 we initiated a product recall in UK and Ireland of specific batches of non-latex Durex Real Feel & Durex Latex Free condoms. No other Durex products are affected by this recall

About the recall 

The safety of our consumers always comes first, and this is reflected in our rigorous quality standards. We recently found that a limited number of the above condoms made earlier this year are not passing our stringent shelf-life durability tests.  
Our tests have shown that some batches which are currently on the market in UK & Ireland do not pass the requirements for burst pressure towards the end of the shelf life for the product. The expiry date of the affected batches is between Dec. 2020 and Feb. 2021.
Our condoms are intended to provide a method of contraception and prevent the transmission of sexually transmitted infections (STIs) through a non-latex barrier that offers a benefit to consumers sensitive to latex.
Only for the batches of condoms affected by this issue, there could be an increase in the number of condoms that burst during application or use. Always read the label which states “Should a condom leak or burst during use, seek doctor or pharmacist assistance as soon as possible, at least within 72 hrs."
There is no immediate safety concern for consumers and only a limited number of batches are affected. However, working closely with the relevant regulatory authorities we have decided to recall the following Durex Real Feel & Durex Latex Free batches.

  1. Durex Real Feel 6 Pack, Batch Number 1000438054, Expiry Date Jan-2021
  2. Durex Real Feel 12 Pack, Batch Number 1000444370, Expiry Date Feb-2021
  3. Durex Real Feel 12 Pack, Batch Number 1000474804, Expiry Date Feb-2021
  4. Durex Latex Free 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
  5. Durex Latex Free 12 Pack, Batch Number 1000433145, Expiry Date Jan-2021
  6. Durex Real Feel 12 Pack, Batch Number 1000419930, Expiry Date Jan-2021
  7. Durex Real Feel 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
  8. Durex Real Feel 12 Pack, Batch Number 1000416206, Expiry Date Dec-2020
  9. Durex Real Feel 18 Pack, Batch Number 1000434066, Expiry Date Jan-2021
  10. Durex Real Feel 18 Pack, Batch Number 1000430479, Expiry Date Jan-2021

Batch numbers are shown on the bottom of the pack and on the foil wrapping of individual condoms, as illustrated in the pictures below.

Batch Guidance

If you have any questions, please call the Durex care line on 0333 2005 345 for the UK and (01) 630 5429 for ROI or contact us via e-mail consumer.relations-hcukroi@rb.com
We apologise for the inconvenience this may cause you.

Returns and refunds

If you have bought any non-latex Durex Real Feel or Durex Latex Free condoms with batch numbers listed above, please return all unused non-latex Durex Real Feel & Durex Latex Free condoms with these batch numbers to the store where you bought them from for a full refund. In case this option is not possible, please return via the below return address:

FREEPOST
RTGY-JCGE-EYAC
RB CONSUMER RELATIONS
PO BOX 4644
SLOUGH
SL1 0YB

You will receive a full refund via cheque, please provide your full name & address for this purpose. More information on returns can be found on the Durex website: www.durex.co.uk.

FAQs:

1. What exactly is the issue with these condoms?

The safety of our consumers always comes first, and this is reflected in our rigorous quality standards. We recently found that a limited number of the above condoms made earlier this year are not passing our stringent shelf-life durability tests.  

Our tests have shown that some batches which are currently on the market in UK & Ireland do not pass the requirements for burst pressure towards the end of the shelf life for the product. The expiry date of the affected batches is between Dec. 2020 and Feb. 2021.
Only for the batches of condoms affected by this issue, there could be an increase in the number of condoms that burst during application or use. Always read the label which states “Should a condom leak or burst during use, seek doctor or pharmacist assistance as soon as possible, at least within 72 hrs."
There is no immediate safety concern for consumers and only a limited number of batches are affected.
In UK and Ireland, we are recalling non-latex Durex Real Feel & Durex Latex Free condoms with the batch numbers:

  1. Durex Real Feel 6 Pack, Batch Number 1000438054, Expiry Date Jan-2021
  2. Durex Real Feel 12 Pack, Batch Number 1000444370, Expiry Date Feb-2021
  3. Durex Real Feel 12 Pack, Batch Number 1000474804, Expiry Date Feb-2021
  4. Durex Latex Free 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
  5. Durex Latex Free 12 Pack, Batch Number 1000433145, Expiry Date Jan-2021
  6. Durex Real Feel 12 Pack, Batch Number 1000419930, Expiry Date Jan-2021
  7. Durex Real Feel 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
  8. Durex Real Feel 12 Pack, Batch Number 1000416206, Expiry Date Dec-2020
  9. Durex Real Feel 18 Pack, Batch Number 1000434066, Expiry Date Jan-2021
  10. Durex Real Feel 18 Pack, Batch Number 1000430479, Expiry Date Jan-2021

No other Durex products are affected.

2. I bought a pack but cannot remember where. Can I return it here?

As primary option we ask consumers to return all unused non-latex Durex Real Feel & Durex Latex Free condoms with the batch numbers:

  1. Durex Real Feel 6 Pack, Batch Number 1000438054, Expiry Date Jan-2021
  2. Durex Real Feel 12 Pack, Batch Number 1000444370, Expiry Date Feb-2021
  3. Durex Real Feel 12 Pack, Batch Number 1000474804, Expiry Date Feb-2021
  4. Durex Latex Free 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
  5. Durex Latex Free 12 Pack, Batch Number 1000433145, Expiry Date Jan-2021
  6. Durex Real Feel 12 Pack, Batch Number 1000419930, Expiry Date Jan-2021
  7. Durex Real Feel 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
  8. Durex Real Feel 12 Pack, Batch Number 1000416206, Expiry Date Dec-2020
  9. Durex Real Feel 18 Pack, Batch Number 1000434066, Expiry Date Jan-2021
  10. Durex Real Feel 18 Pack, Batch Number 1000430479, Expiry Date Jan-2021 

to the store where they bought them from for a full refund. In case this option is not possible, please return via the below return address;

FREEPOST
RTGY-JCGE-EYAC
RB CONSUMER RELATIONS
PO BOX 4644
SLOUGH
SL1 0YB

You will receive a full refund via cheque, please provide your full name & address for this purpose. More information on returns can be found on the Durex website: www.durex.co.uk. 

3. I bought a pack but already used a few condoms, should I return? Will I get refunded?

That's not a problem. As primary option we ask consumers to return all unused non-latex Durex Real Feel & Durex Latex Free condoms with the batch numbers:

  1. Durex Real Feel 6 Pack, Batch Number 1000438054, Expiry Date Jan-2021
  2. Durex Real Feel 12 Pack, Batch Number 1000444370, Expiry Date Feb-2021
  3. Durex Real Feel 12 Pack, Batch Number 1000474804, Expiry Date Feb-2021
  4. Durex Latex Free 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
  5. Durex Latex Free 12 Pack, Batch Number 1000433145, Expiry Date Jan-2021
  6. Durex Real Feel 12 Pack, Batch Number 1000419930, Expiry Date Jan-2021
  7. Durex Real Feel 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
  8. Durex Real Feel 12 Pack, Batch Number 1000416206, Expiry Date Dec-2020
  9. Durex Real Feel 18 Pack, Batch Number 1000434066, Expiry Date Jan-2021
  10. Durex Real Feel 18 Pack, Batch Number 1000430479, Expiry Date Jan-2021 

to the store where they bought them from for a full refund. In case this option is not possible, please return via the below return address;

FREEPOST
RTGY-JCGE-EYAC
RB CONSUMER RELATIONS
PO BOX 4644
SLOUGH
SL1 0YB

You will receive a full refund via cheque, please provide your full name & address for this purpose. More information on returns can be found on the Durex website: www.durex.co.uk.

4. I threw the outer packaging away – how can I know if my product is affected?

We are asking you to return your non-latex Durex Real Feel & Durex Latex Free condoms with the batch numbers:

  1. Durex Real Feel 6 Pack, Batch Number 1000438054, Expiry Date Jan-2021
  2. Durex Real Feel 12 Pack, Batch Number 1000444370, Expiry Date Feb-2021
  3. Durex Real Feel 12 Pack, Batch Number 1000474804, Expiry Date Feb-2021
  4. Durex Latex Free 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
  5. Durex Latex Free 12 Pack, Batch Number 1000433145, Expiry Date Jan-2021
  6. Durex Real Feel 12 Pack, Batch Number 1000419930, Expiry Date Jan-2021
  7. Durex Real Feel 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
  8. Durex Real Feel 12 Pack, Batch Number 1000416206, Expiry Date Dec-2020
  9. Durex Real Feel 18 Pack, Batch Number 1000434066, Expiry Date Jan-2021
  10. Durex Real Feel 18 Pack, Batch Number 1000430479, Expiry Date Jan-2021

You will find the batch number on the bottom of the pack and on the foil wrapping of individual condoms.

Batch Guidance

5. I recently used these condoms – am I safe?

There is no reason to be worried. These non-latex condoms Durex Real Feel & Durex Latex Free condoms are safe if you used them as instructed. But as a precaution we are asking you to return your non-latex Durex Real Feel condoms with the batch numbers:

  1. Durex Real Feel 6 Pack, Batch Number 1000438054, Expiry Date Jan-2021
  2. Durex Real Feel 12 Pack, Batch Number 1000444370, Expiry Date Feb-2021
  3. Durex Real Feel 12 Pack, Batch Number 1000474804, Expiry Date Feb-2021
  4. Durex Latex Free 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
  5. Durex Latex Free 12 Pack, Batch Number 1000433145, Expiry Date Jan-2021
  6. Durex Real Feel 12 Pack, Batch Number 1000419930, Expiry Date Jan-2021
  7. Durex Real Feel 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
  8. Durex Real Feel 12 Pack, Batch Number 1000416206, Expiry Date Dec-2020
  9. Durex Real Feel 18 Pack, Batch Number 1000434066, Expiry Date Jan-2021
  10. Durex Real Feel 18 Pack, Batch Number 1000430479, Expiry Date Jan-2021

6. I have a latex allergy, what other condoms should I use?

There are a number of latex free condoms on the market. We are only recalling a limited number of specific batches of non-latex Durex Real Feel & Durex Latex Free condoms. All other non-latex Durex Real Feel and Durex Latex Free condoms are suitable when used as instructed.

7. How can I return the condoms? And how will I be compensated?

As primary option we ask consumers to return all unused non-latex Durex Real Feel & Durex Latex Free condoms with the batch numbers:

  1. Durex Real Feel 6 Pack, Batch Number 1000438054, Expiry Date Jan-2021
  2. Durex Real Feel 12 Pack, Batch Number 1000444370, Expiry Date Feb-2021
  3. Durex Real Feel 12 Pack, Batch Number 1000474804, Expiry Date Feb-2021
  4. Durex Latex Free 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
  5. Durex Latex Free 12 Pack, Batch Number 1000433145, Expiry Date Jan-2021
  6. Durex Real Feel 12 Pack, Batch Number 1000419930, Expiry Date Jan-2021
  7. Durex Real Feel 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
  8. Durex Real Feel 12 Pack, Batch Number 1000416206, Expiry Date Dec-2020
  9. Durex Real Feel 18 Pack, Batch Number 1000434066, Expiry Date Jan-2021
  10. Durex Real Feel 18 Pack, Batch Number 1000430479, Expiry Date Jan-2021 

to the store where they bought them from for a full refund. In case this option is not possible, please return via the below return address;

FREEPOST
RTGY-JCGE-EYAC
RB CONSUMER RELATIONS
PO BOX 4644
SLOUGH
SL1 0YB

You will receive a full refund via cheque, please provide your full name & address for this purpose. More information on returns can be found on the Durex website: www.durex.co.uk.

Information last updated: 30/07/2018

You've already used this promotion.